A tracking link goes out by email the moment the courier scans your parcel. If you have an account, every order and its tracking sits under my account.

Cannot find the email

Check spam, then check the address on your order confirmation. If it is wrong, contact us with your order number and we will resend it. Tracking emails come from the same address as your order confirmation, so if one arrived the other should too.

What the statuses mean

• Label created. We have packed it and the courier has not collected yet. Normal for up to 24 hours.
• In transit. Moving. Updates can be 24 to 48 hours apart, especially over weekends.
• Customs clearance. International only. Usually 1 to 3 days, occasionally longer, and nothing either of us can speed up.
• Out for delivery. Arriving today.
• Delivery attempted. Check for a card and arrange redelivery directly with the courier, which is faster than going through us.

When to contact us

If tracking has not moved in more than three working days, or if it says delivered and you do not have the parcel. In both cases we open the case with the courier ourselves. For a confirmed lost parcel we remake and reship at our cost, as set out in shipping and delivery.

Changing the address

Possible before dispatch, rarely possible after. Contact us immediately and we will try.