Bags are made in small runs and shipped from our workshop, so dispatch times are short but not instant. Everything below is what actually happens rather than a best case.

Dispatch

• Standard bag, no monogram: 1 to 2 working days.
• With a monogram: 2 to 3 working days, because the press is set by hand.
• Corporate or bulk orders: quoted per order, see corporate gifting.

Delivery after dispatch

• United States: 3 to 5 working days, tracked.
• Canada: 4 to 7 working days, tracked.
• United Kingdom and EU: 4 to 8 working days, tracked.
• Australia and New Zealand: 5 to 9 working days, tracked.
• Everywhere else: 6 to 12 working days, tracked.

Costs

Free standard shipping within the United States on orders over $150. Below that a flat rate applies and it is shown at checkout before you pay. International rates are calculated at checkout by destination and weight, with no markup over what the courier charges us.

Customs and duties

US orders have no duties to pay. For international orders, any import duty or tax is set by your country and is payable by you on delivery. We declare the full value on the customs form, because under declaring is fraud and it voids the shipping insurance that protects your parcel. If duties are a concern, check your country’s threshold before ordering.

Tracking

A tracking link is emailed the moment the courier scans the parcel. It can take up to 24 hours to start updating, and it frequently pauses for a day or two in transit, particularly over weekends and during customs clearance. See track your order.

If something goes wrong

If tracking has not moved for more than three working days, contact us and we will open a case with the courier ourselves. If a parcel is confirmed lost, we remake and reship it at our cost. If it is marked delivered and you do not have it, tell us within seven days and we will investigate, which usually means a GPS scan location from the courier.

Addresses

We can change a delivery address before dispatch. After dispatch it is down to the courier and usually not possible. Check the address on your confirmation email, because a wrong address that is not caught before dispatch is not covered by our reshipping policy.