A real person reads these, usually within one working day and always within two. If your message is about an existing order, put the order number in the subject line and it gets answered faster.

What we can help with quickly

• Changing a monogram before the press is set. If you have not had the confirmation email yet, there is still time.
• Sizing. Tell us the laptop you carry and what else goes in, and we will tell you which bag, including if the answer is none of them.
• Repairs. Send a photo. Stitching is covered for life under our warranty and most other things are fixable for less than you would expect.
• Returns and exchanges. See the returns page first, it answers most of it, then write if it does not.
• Wholesale and corporate. Wholesale terms and corporate gifting.

Before you write about delivery

Tracking updates can lag the parcel by a day, especially over a weekend. If your tracking has not moved in more than two working days, that is worth writing about and we will chase the courier ourselves rather than asking you to. See track your order.

Press and collaborations

Same address, put PRESS in the subject. We are a small workshop and we say no to most collaborations, so a specific proposal gets a faster and more useful answer than an introduction.